1. Guarantee of Quality. All our products are of high quality.
If you have any unexpected problems please contact us to arrange a replacement or refund. Products are guaranteed for two years.
2. Payment We currently accept orders only through our website using our providers
SagePay and we are able to accept payment by credit/debit card and PayPal.
Payment is taken at time of order using our secure and encrypted pages.
3. Delivery Method. Most of our orders are dispatched the same day via Business Post (UK Mail)
or Royal Mail and are delivered in most cases the next business day or over one or two days
depending on the service you choose. Occasionally your delivery may be delayed if the delivery
company cannot find your address. On working days, for orders placed before 2:30 pm we will normally
be dispatch that day subject to stock. If there is a problem with this for any reason we will contact you.
For international deliveries we use Royal Mail's Airmail or Airsure service.
If you are not in when delivery is attempted, unless you have left instructions about
leaving it with a neighbour or at a safe location, delivery will normally be attempted
three times in total. If no delivery is successful the goods will be returned to us for
credit less delivery and return charges. We do not accept liability for concequential loss
resulting from the lateness of a delivery or for a missed delivery.
4. Delivery Charges. Are calculated on item weight. See Delivery Information for the details.
5. Returns and Replacements. Please see Returns
6. Refunds. Refunds will be completed using the same method of payment as the original order.
7. Retention of Title. This remains with us until full payment is received.
8. VAT. VAT is applied to the sum of the price of the goods. The amount of VAT is shown in the
email receipt we send you when you pay for the order. VAT is also applied to shipping (delivery and handling) charges.
9. Order Confirmations. When you place an order with us, you will receive an email confirm your order and procide you with a VAT receipt.
10. Stock Levels. Many items are provided from stock. Where an item is not in stock,
we will try to meet the 24 hour despatch time by re-stocking the following day. If we
cannot supply this quickly we will endevor to meet your order as quickly as possible.
11. Security and Data Protection. We are registered under the Data Protection Act 1998 and store
information under the requirements and guidelines of the Act. We do this in a lawful maner and do not use your personal information for any other perpose than with providing you with goods. We do not sell on private details or email addresses. Please see our Privacy Policy. We use industry standard encryption of sensitive information and do not keep credit card details.
12 Complaints. Should you have a complaint we will endeavour to deal with it quickly and fairly.
Please use the Contact Form to send us a message describing the problem.
13. Our Service. We will do our utmost to provide a quality service by providing you with quality goods, on time, and to your expectations.
14. The Law. These terms and conditions shall be governed and construed in accordance with
English Law and you hearby agree to be subject to the juristiction of the courts of England.
These terms and conditions are in addition to your rights as a consumer under law.
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